have used this service quite alot and highly recommend contacting Mr Ken when you or a friend needs a taxi to or from the airport. I have also used his company to hire a car for a day to go to Tam Dao. The cars are in good condition, dirvers are experienced and usually arrive earlier than the booked time. I really like using this service for when friends and family are visiting Hanoi for the first time. The driver will stand at the arrival gate with their name on a sign. A great way to make the arrival of friends and family relaxed and welcoming! Thanks Mr Ken for your excellent service. I'm moving back to Aust but I'll pass on your details to others!