Best hostel in Hanoi at 6 usd per person per night including breakfast, wifi, free beer,..etc
Reviewed by Tara: I found the service spot-on, instant confirmation, greeting at the airport and very reasonable price. The car was nice and the driver very friendly and professional. Online Customer Service was very efficient! I wouldn’t hesitate to use again.
have used this service quite alot and highly recommend contacting Mr Ken when you or a friend needs a taxi to or from the airport. I have also used his company to hire a car for a day to go to Tam Dao. The cars are in good condition, dirvers are experienced and usually arrive earlier than the booked time. I really like using this service for when friends and family are visiting Hanoi for the first time. The driver will stand at the arrival gate with their name on a sign. A great way to make the arrival of friends and family relaxed and welcoming! Thanks Mr Ken for your excellent service. I'm moving back to Aust but I'll pass on your details to others!
Yes, the service is excellent, and they are often 15 mins prior to our booked time. For Airport - Hanoi, I often take the elevator from Arrival to Departure hall, bargain at any taxi outside, it is about VND 300,000 as of Jan 2012 from the airport to Tay Ho area, 20% cheaper than in arrival area as most of taxi have to come back to Hanoi with their empty cars. Depends your time of arrival in Hanoi, if it is after 21h, I recommend the regular airport taxi just outside of arrival hall. If you are free from your luggage, take a bus, which is VND 30,000 to downtown. Kumho bus is my choice. They parked by the end of the terminal, at your right hand.
I use this service every time I have to go to the airport. Every time they are on time, helpful and smiling. Some of the drivers speak English, some dont, but I never met an unpolite driver or anyone trying to make me pay more or not knowing where I wanted to go. PERFECT!
Reviewed by R. Bueker from nürnberg, Germany on June 10th, 2012 Kann man sich gönnen. Ist zwar mehr als doppelt so teuer wie ein "normales" Taxi in die Altstadt - aber ca 80% aller Reisenden die ich in Hanoi getroffen habe hatten Probleme mit ihrer Fahrt vom Flughafen zum Hotel - ich nicht.
Getting to downtown
The easiest: get your hotel to pick you up.
Many hotels offer free taxi services from the airport when you arrive. Check with them before your arrival and they will meet you with your name written on a piece of paper. Just get into the car and enjoy the ride (takes about 45-60 minutes into town, depending on whether the traffic is heavy, very heavy or extremely heavy.
Even if they don't offer you a free pickup, they are often very competatively priced. Allowing them to arrange it for US$15-20 is money well spent.
The commonest: Taxi
When exiting Noi Bai International Airport, visitors will see lines to queue for taxis, with numerous signs giving the fixed price: VND 350,000 ($16) for a sedan (toll charges are included in the price) and VND 380,000 for a MPV (7 seater, Toyota Innova).
There are a few companies operating this route below: Visitors will pay directly to the driver when arriving at hotel. No toll fee or any other charge. The taxi usually has the meter running, but you should pay the fixed fee,
Note: it is a good habit to write down the number plate of the taxi in case the driver want to cheat you.
Continue to the right past the taxis and you will find the minibuses:
Airport Minibus one way trip costs VND40,000 ($2). Minibuses leave the airport when they are full.
You can also hire a whole minibus for VND500,000.
They will manage to squeeze you and your luggage in somehow, but prepare to be squashed.
Keep going past the minibuses and through the car park and you will find the public buses:
Bus #7 (Cost VND6,000) connects the airport and Cau Giay bus station (in the West of the city).
Bus #17 (Cost VND5,000) will get you to the Long Bien bus station (near the Old Quarter).
It can be crowded and you will need to transfer from bus station to your hotel. They may not let you on if you have lots of luggage.
Reviewed by Arion R. from New York, United States on April 30th, 2012 Driver picked us up easily at the airport and had no problem getting us to our destination without issue. After 30 hours of travel, ease was welcomed instead of negotiations with taxi drivers.
Flight arrival delayed and finished with baggage and customs around 11pm....
Guy wearing green jacket approached and said official airport taxi and showed ID. Appeared very friendly, asked where we are from, welcome to Hanoi, etc. Showed the way to the money exchange and ATM. Even chatted in Vietnamese with the teller of the money exchange. He said 800 dong to Old Quarter, very far away, around 1 to 1.5hrs, lots of other people waiting outside for taxi, late at night, etc. Teller hears the amount he said and did not comment about the price. I asked again if the price was ok, teller did not say anything contrary so we thought it was the norm. Green sweater guy then called someone to bring over the taxi
He carried one of our backpacks and ran to the taxi, so we had to chase him. He got inside and asked for payment immediately. Said don't worry I know your hotel, I will give you receipt and I will sign the receipt... Thinking about 'meter accelerators' and night differential (not followed in Vietnam btw, unlike in Malaysia and Singapore), feeling very tired and sleepy, we agreed...
Since he knew we were not used to the currency, he grabs the money from our hands and says, I will show you (this btw often happens in Vietnam, they would even pull out the bills themselves from your wallet, saying I show you).....He then attempts to pocket 500,000 dong while he confused us by returning the smaller denominations rapidly...and gets 800,000 dong (around 40USD for what we found out was only a 300-350,000 dong ride)...
After getting the money, he steps out of the cab quickly without a word...here comes another guy...Green sweater guy says need not to pay anything, gives receipt, says new guy will take you to the hotel - all from outside the car and runs away...
Taxi speeds out...so no time to chase green sweater guy or ask, new guy barely speaks English...
Once out of the highway, takes us to poorly lit area, minimal cars passing, what appears to be a toll gate a few meters ahead....stops the taxi, says pay 900,000 dong for toll for another highway...says in broken English can not pass unless pay...shows a ticket showing 900,000 dong (entirely in Vietnamese).... says if you not pay can not pass, 800,000 only for taxi, you pay me, pay me, shows empty wallet, yells and finger points to toll gate, yells some more in Vietnamese...
We said ok we will pay, just pass thru the toll gate and we will pay the toll fee directly to the teller if there is...he screams some more...some other cars arrive...he finally moves the taxi and we pass the gate but man at the gate did not collect anything from us nor from the other cars following our cab...
He then takes us to a road more poorly lit than the previous one, below a bridge with one long wall covering the other lane, no houses ahead, only one side open but that is the one open to the river...got really afraid, I think this would have been the worst part - he would have pointed a gun or a knife...luckily, a group of students in bicycles and motorbikes came and when he tried to slow down and let the students pass us, other cars came and by that time, we were already at a well-lit area...
once we reached the hotel, we said we would ask the concierge about the toll fee and the taxi fare...later, we found out there was no toll fee, we took the long way, and they charged us more than twice the amount... Even if the hotel guards intervened, taxi guy says it was another person who took our money, his pockets are empty, and he was not asking for any additional money..
MODUS/TOTAL SCAM ATTEMPTS:
2. MONEY GRABBING and POCKETING
3. BOGUS TOLL FEES
4. LONG ROUTE
5. possible meter accelerator
6. GUN or KNIFE THREATS
7. INNOCENT PLEA, other guy not working with me
LESSONS: Book the hotel taxi, go only for metered taxi monitored by the government (Mei linh-green and white, Hanoi, and Hanoi tourist), pay in smaller bills, know the currency and conversions, ask usual fare, ask usual route, bring a map, insist on the change, ask to be brought to the hotel and pay there, know the phone numbers of the police, hotel, etc., ask a buddy to take note of the taxi plate number or better yet take pictures of the cab and driver...
Hope this does not happen to anyone else...Thank you and travel safe.
Top class service, highly recommended to anyone travelling to or from the airport. You can book online through their website which lists the set prices for trips. Make sure you check your emails and respond to the confirmation email you will get. Cars are clean and arrived earlier than expected. Drivers pay attention to those coloured lights and paint strips on the road and obey them. We were delayed by six hours at Noibai Airport thanks to the honest and hard working immigration staff there and Mr Vi kept in text contact. When we were finally free to go he was there with a driver waiting for us. Faultless service from door to door and great to have one less thing to worry about when travelling.
Have also used these guys a few times. Initially 5 stars, but the last few times I've had to chase down the confirmation - including calling from the Philippines last time out - hence the 4 stars. Overall though reliable and usually the drivers are polite and helpful. I have no problem recommending them, they speak English and (usually) reply to both email and text messages as needed.
Hanoi Airport Taxi
Best Hanoi Taxi Company 2012